Denticon is Planet DDS’s cloud-based dental practice management software, built for practices that run more than one location, from small groups to dental support organizations (DSOs). It is cloud-based, with one patient record shared across offices. Planet DDS doesn’t publish prices, and none of the pages we saved mention a business associate agreement (BAA).
Quick verdict
Denticon suits groups and DSOs that want every office on one cloud system, with no server to maintain at each site. On Capterra, many reviewers say it’s easy to use, many like logging in from anywhere, and many praise the support team. The same reviews show the main complaints: support that works through tickets, rising monthly fees and an interface some call dated or clunky.
Look at the dates before you weigh that praise. Most of the reviews we read are from 2015 to 2020, and the reviews from 2021 onward are noticeably harsher, with several complaints about support. Before you sign, ask for a written quote, ask how fee increases work, ask for a BAA, and ask whether you get a phone line to support or only tickets.
Denticon at a glance
Denticon is cloud practice management software sold by Planet DDS on request-a-quote pricing. We found no FDA listing under Planet DDS or Denticon. The vendor makes HIPAA and security claims but doesn’t mention a BAA, and Capterra users rate it 4.5 out of 5 as of October 19, 2026.
| Vendor | Planet DDS (PDDS Buyer, LLC, Irvine, California, per its privacy policy) |
|---|---|
| What it does | Cloud practice management: one patient record across locations, reporting, patient forms, two-way texting and reminders, online payments, plus an open API |
| Who it’s for | Dental groups, DSOs and OSOs, emerging groups, mobile dentists, military and institutions (the vendor’s own categories), from a small private practice to a 300+ location enterprise |
| Pricing | Pricing on request (checked October 19, 2026) |
| FDA status | No FDA listing found under the vendor’s name or the product name (searched October 19, 2026) |
| HIPAA / BAA | Planet DDS says its cloud software ensures compliance with HIPAA standards, and its partner program page describes its platform as SOC 2 Type 2 certified. No mention of a BAA on the pages we saved. |
| Integrations | Open API with writebacks and endpoints; Planet DDS says it has more than 100 integration partners, including CareCredit, Zocdoc, Zentist, Mango Voice and VELMENI. Imaging through its own Apteryx XVWeb. |
| User rating | 4.5 out of 5 from 118 reviews on Capterra (checked October 19, 2026) |
| Data checked | October 19, 2026 |
What is Denticon?
Denticon is the practice management system inside DentalOS, the platform Planet DDS says connects Denticon, Cloud 9 and Apteryx on a single data layer. Planet DDS calls Denticon all-in-one, cloud-based software that gives you a single record for each patient and provider, with no duplicate records across offices. The FAQ calls this the “concept of one”.
The company says it was founded in 2003, and its October 7, 2026 press release calls it cloud-native since then. Its other products sit next to Denticon: Cloud 9 for orthodontic practices, Apteryx for cloud X-ray imaging, and Planet DDS Pay for payments. The home page pitches all of it at DSOs first, and says the platform fits anything from a small private practice to a 300+ multi-site enterprise.
Planet DDS gives different customer counts on different pages. The home page says it helps more than 13,000 practices. An October 7, 2026 press release says its products are used across 14,500 practices by 175,000 users, and the same release describes CareCredit’s reach as 15,000+ Denticon practices. The vendor also says more than half of the top 60 DSOs in North America use Planet DDS. Recent press releases name two group customers: Smile Partners USA, a DSO with 120 locations in six states (May 19, 2026), and Mosaic Dental Collective, with more than 55 practices in California, Washington and Idaho (September 2, 2026).
Key features
Denticon’s listed features center on running many offices from one database: shared patient records, standard reports, patient-facing forms and texting, payments and integrations. Planet DDS gives little detail on each one.
- One record for each patient and provider across locations, with no duplicate records, per the FAQ
- Standard reports, which the FAQ lists as the most used: Executive Summary, Daily Journal Detail/Summary, Daily Audit, Uncollected Copay, Aging by Home Office, Outstanding Claims, Treatment Plan Status, Deposit and Recall Due/Overdue but Not Scheduled
- Patient-facing tools: online registration and consent forms, two-way texts and reminders, and online payment
- Planet DDS Pay, integrated payments built for Denticon and Cloud 9 and aimed at multi-location practices
- Apteryx XVWeb, Planet DDS’s cloud imaging software, and XVWeb 3D for sharing CBCT and STL datasets online (separate products)
- Open API with writebacks (patient information, documents, medical history and appointment status sent into Denticon), data endpoints and event-driven updates
- Denticon Practice Services, a pay-as-you-go service where Planet DDS agents handle front and back office tasks such as eligibility and insurance verification
- In-app feature requests: the FAQ says users can suggest and vote on new features inside Denticon
- Data conversion: Planet DDS says its implementation team has converted from over 60 different systems
The home page lists a product called DentalOS with AI and says Apteryx has AI capabilities, but the pages we saved don’t describe an AI feature inside Denticon itself.
Denticon vs. what a practice management tool should have
Denticon covers our checklist best on multi-location support, cloud hosting, reporting and integrations. The gaps are a BAA, public pricing and detail: the saved vendor pages say little about scheduling, charting or claims, so those rows rest partly on what reviewers describe.
Must have
| Feature | Status | Note |
|---|---|---|
| Scheduling | Partial | Home page mentions faster bookings and appointment reminders; no scheduling detail on the saved pages |
| Clinical charting (perio, restorative, treatment plans) | Reviews only | Treatment Plan Status report listed; reviewers describe charting and treatment plans |
| Insurance claims and eligibility | Partial | Outstanding Claims report; eligibility and insurance verification sold as an outsourced service |
| Patient billing and payments | Listed | Online payment and Planet DDS Pay; several reviewers find the ledger or payment screens clunky |
| Data migration from the current system | Listed | Conversions from over 60 systems, per Planet DDS |
| BAA offered / security and HIPAA information published | Partial | Security and HIPAA statements published; no BAA mentioned |
Should have
| Feature | Status | Note |
|---|---|---|
| Cloud hosting (no local server) | Listed | Cloud-based, sold as a monthly subscription |
| Imaging integrated or built in | Listed | Apteryx XVWeb, a separate Planet DDS product |
| Reporting and analytics | Listed | Named standard reports and dashboards |
| Patient communication (reminders, texting) built in or integrated | Listed | Two-way texts, reminders, online forms |
| Public pricing | Not listed | |
| Training and onboarding | Partial | Implementation team for conversions; reviewers mention training videos and a help portal |
Nice to have
| Feature | Status | Note |
|---|---|---|
| AI features (notes, charting, insurance) | Partial | DentalOS with AI named; AI tools come through partners such as Truro AI, VELMENI and Zentist |
| Multi-location support | Listed | Many reviewers run more than one office on it |
| Open API / third-party integrations | Listed | Open API and 100+ partners, per Planet DDS; several reviewers say integrations are limited |
FDA status and privacy
Denticon has no FDA listing that we could find. We searched the FDA’s 510(k) database for applicant Planet DDS and device name Denticon, and its PMA database for applicant Planet DDS, through openFDA on October 19, 2026, and found no entries. That search did not cover Apteryx, Planet DDS’s imaging product, so it tells you nothing about that product’s FDA status.
On security, the FAQ says Planet DDS uses hardware and software firewalls, intrusion prevention systems and continuous security information and event management to watch your data, and that it continuously replicates data. The home page says its cloud software minimizes the risk of data breaches and ensures compliance with HIPAA standards. Its partner program page describes the platform as having SOC 2 Type 2 certification. We didn’t see the report itself, and the site’s Trust Center wasn’t among the pages we saved.
The privacy policy (last updated June 24, 2026) is worth reading before you move patient records. It says that if you give Planet DDS health information protected under HIPAA, you grant the company a non-exclusive, perpetual, irrevocable, royalty-free license to use de-identified patient and administrative data for any lawful business purpose, such as benchmarking and research. The policy also sets limits: the data must not be personally identifiable, must not be identified as coming from your practice, and must be combined with a large body of other data before it is used in any study, report or publication. It also says texts go out on the practice’s behalf, patients can reply STOP to opt out, and mobile information isn’t shared with third parties for marketing. None of the pages we saved mention a BAA, so ask for one in writing, along with how the de-identified data clause works under your contract.
Pricing
Pricing on request. Planet DDS doesn’t publish Denticon prices; its site asks you to request a callback to learn about products and pricing (checked October 19, 2026). The home page says its cloud products replace legacy systems with a predictable monthly subscription rate and claims customers save an average of 40% in total cost of ownership. That figure is the vendor’s, with no study behind it on the pages we saved.
Capterra reviewers paint a mixed picture of cost. Several call it good value or say there was no large upfront cost, and one reviewer in June 2020 chose it because Denticon “was the only one for which the costs were clear” when they bought. Several others call it expensive or say the monthly fee keeps going up, and a few say add-ons cost extra. Two reviewers disagree on grandfathering: one in October 2019 says early adopters don’t keep a fixed price, while another in May 2020 says that despite increases “you are grandfathered in.” Ask how your rate can change over the contract term and which modules your quote includes.
Pros (from user reviews)
Denticon’s strongest points in the 114 Capterra reviews we read (dated 2015 to 2026) are ease of use, cloud access and support. Many reviewers praise each of those, along with frequent updates and running several offices on one system. Keep in mind that most of this praise comes from reviews written between 2015 and 2020.
- Ease of use comes up in many reviews, which call Denticon easy to use or easy to learn.
- Many like logging in from home, a phone or another office, mostly in reviews from 2015 to 2020.
- The support team gets praise from many reviewers as quick and helpful, though most of that praise is from 2015 to 2020.
- Regular updates and new features please many reviewers, and several say Planet DDS acts on their suggestions.
- Running every office on one database gets praise from many reviewers. They include a mobile dental company with over 70 offices (January 2017), a public health program with over 65 locations (November 2018) and a nine-location DSO (October 2024).
- Training videos and the help portal get credit in several reviews, all from 2017 to 2020.
- Several reviewers like the reports, and several are glad to have no server or local backups to manage.
- A few say the move to Denticon went smoothly. One IT director in April 2026 says they have converted around 250 practices and calls the conversion tool rock solid.
Cons (from user reviews)
Denticon’s most common complaint on Capterra is support, raised by many reviewers in our sample of 114. Several also mention rising fees, a dated or clunky interface, screens for billing and the ledger, and limited third-party integrations. Recent reviews are harsher: several of the ones from 2021 to 2026 complain about support.
- Many reviewers complain about support. Several say help comes only through tickets with no phone line, and one in April 2026 writes, “There is no training. Only a self-directed online Denticon University.”
- Rising cost comes up in several reviews, including several that describe price increases over the years. A few say upgrades or add-ons cost extra.
- The interface strikes several reviewers as dated, clunky or hard to navigate. A few say every task takes too many clicks; a hygienist in February 2025 writes, “I have to click an inordinate amount of times to do anything with this software”.
- Billing, ledger, payment and claim screens frustrate several reviewers, mostly in reviews from 2017.
- Several say it takes time to learn because there is so much in it.
- Slowness, freezing or crashes appear in several reviews, mostly from 2016 to 2020. A few say it goes down when the internet or Denticon’s servers do.
- Third-party integrations are limited or hard to set up, according to several reviewers. An IT director in April 2026 writes that the “API are limited to customer access”, and says that is being upgraded with DentalOS.
- Several miss built-in patient communication tools such as confirmations, texting or online consent forms, all in reviews from 2016 to 2022. Planet DDS now lists two-way texting and online forms.
- A few say updates bring bugs; one reviewer in April 2026 says “products are released without being fully vetted for bugs.” Another, also in April 2026, says “the voting system is useless”.
- A few report imaging or X-ray integration problems, and a few say the switch to Denticon or the go-live was hard. Two reviewers say setting up providers and users office by office is slow for large groups, and one in October 2025 says “transferring away from them has been a nightmare.”
Capterra flags just over half of the reviews in our sample as incentivized, and most of the sample was written in 2020 or earlier.
Who it’s for
Denticon fits dental groups and DSOs that want one cloud system and one patient record across all their offices, with central reporting and an API for other tools. Planet DDS builds and markets it for that buyer, and reviewers running multi-office groups back up the multi-location use.
It’s a weaker fit if you want phone support on demand, since several reviewers say support runs through tickets. If you’re a single office, compare costs carefully: one dentist in June 2020 says it isn’t very cost effective for a small practice. Ask for a demo built around your own billing and ledger work, check that the integrations you rely on are on the partner list, and get the BAA and the data terms in writing.
FAQ
Is Denticon FDA cleared?
We found no FDA listing for Denticon. On October 19, 2026 we searched the FDA’s 510(k) database for applicant Planet DDS and device name Denticon, and its PMA database for applicant Planet DDS, and found no entries. The search didn’t cover Apteryx, Planet DDS’s imaging product.
How much does Denticon cost?
Pricing on request. Planet DDS asks you to request a callback for pricing and describes the cost as a monthly subscription (checked October 19, 2026). Several Capterra reviewers say their monthly fee went up over the years.
Does Denticon sign a BAA?
The pages we saved don’t say. Planet DDS says its cloud software ensures compliance with HIPAA standards, and its partner program page describes its platform as SOC 2 Type 2 certified. Ask for a business associate agreement in writing, and read the privacy policy’s clause on de-identified data.
Is Denticon good for multi-location practices and DSOs?
That is who Planet DDS builds it for. The vendor says Denticon keeps one record per patient across offices, and many Capterra reviewers praise running several locations on one system. Two reviewers say setting up providers and users office by office is slow for large groups.
Can Denticon convert my data from Dentrix or Eaglesoft?
Possibly, but the vendor doesn’t name the systems. Planet DDS says its implementation team has converted from over 60 different systems. One reviewer in April 2018 says their group’s offices converted from Eaglesoft, Softdent and Dentrix smoothly. A few others say the move or go-live was hard.
Does Denticon work without internet?
The saved vendor pages don’t describe an offline mode. Denticon is cloud-based software, and a few Capterra reviewers say it goes down when the internet or Denticon’s servers do.
How this review was put together
We didn’t use Denticon ourselves. Our Denticon review draws on seven Planet DDS web pages, the FDA’s 510(k) and PMA databases, and 114 of the 118 Denticon reviews on Capterra, written between September 12, 2015 and April 21, 2026. All sources were checked on October 19, 2026.
The vendor pages were the home page, integrations page, FAQ, partner page, two press releases (October 7, 2026 and May 19, 2026) and the privacy policy. We searched the FDA databases through openFDA. The Capterra reviews were taken in Capterra’s default order, and we counted a theme only when a review stated it. We didn’t look for published studies.
Sources
- Planet DDS: home page, accessed October 19, 2026
- Planet DDS: API and integrations, accessed October 19, 2026
- Planet DDS: FAQs, accessed October 19, 2026
- Planet DDS: partnerships page, accessed October 19, 2026
- Planet DDS press release: 100+ integration partners (October 7, 2026), accessed October 19, 2026
- Planet DDS press release: Smile Partners USA selects Denticon (May 19, 2026), accessed October 19, 2026
- Planet DDS: privacy policy, accessed October 19, 2026
- openFDA device APIs (510(k) and PMA), accessed October 19, 2026
- Capterra: Denticon reviews, accessed October 19, 2026
