Videa has made Ambient Coaching available to every practice that uses Videa Voice Notes, its ambient AI scribe for dentistry, the company announced on October 29, 2026. The feature analyzes the patient conversations Voice Notes already records and reports patterns in how treatment is presented, what patients ask and where explanations may need to be clearer.
What happened
Ambient Coaching is a new feature of Voice Notes, which turns chairside conversations into clinical notes. According to the press release, it uses those same recordings to show patterns across case presentation, financial conversations, patient responses, providers, locations and visit types. The blog post adds that clinical and financial measures sit together in one scorecard, with coaching opportunities flagged for each provider. Providers don’t record anything extra or take extra steps, the company says.
The underlying technology, which Videa calls Ambient Intelligence, first went to select Voice Notes customers in May 2026, the release says. Ambient Coaching is now available to all Voice Notes customers. Tend, Emergency Dental of America and Specialty Dental Brands are among the dental groups the company names as Voice Notes users.
Founder and CEO Florian Hillen said the feature is meant to help “dental teams better understand patient needs, strengthen treatment discussions, and continuously improve care and case acceptance.”
Why it matters for dental practices
Ambient Coaching matters mainly to practices and DSOs already on Voice Notes, since it works only on conversations that scribe captures. Videa pitches it to multi-location groups that want consistent treatment conversations across offices, and says single practices can use it too. The company says it can help improve case acceptance. It cites no study or figure for that, so treat it as a sales claim.
Before you turn it on, ask Videa who in the practice can see the scorecards, how patients are told their conversations are recorded and analyzed, and whether Videa signs a BAA that covers this use. Our Videa review covers the company’s imaging product.
What we don’t know yet
Neither the release nor the blog post gives a price for Ambient Coaching or says whether it costs extra on top of Voice Notes. They also don’t say which practice management software it works with. Planned work, according to the release, includes deeper treatment funnel analytics and links to follow-up, scheduling and claims preparation, with no dates given.
Sources
- Videa: Videa Expands Dental Voice AI, Turning Conversations into Practice Intelligence at Scale, accessed October 29, 2026
- Videa: The Next Big Thing in Dental Voice AI: Ambient Coaching, accessed October 29, 2026
- Also reported by Dentistry Today: Videa Launches Ambient Coaching for Dental Practices, accessed October 29, 2026
