Dental Intelligence is a practice performance platform from Dental Intelligence, Inc. that, the vendor says, syncs with your dental practice management software (PMS) and adds analytics, patient communication, online scheduling, payments and insurance tools on top of it. You keep your PMS: the vendor lists integrations with Open Dental, Open Dental Clinics, Eaglesoft, Dentrix, Dentrix Ascend and Denticon, and its pages show no public prices (pricing on request, checked October 21, 2026).
Quick verdict
Dental Intelligence suits a practice on a supported PMS that wants dashboards, goal tracking and patient texting without switching systems. On Capterra, many reviewers praise the analytics, the ease of use and the support staff. Two complaints come up most: cost, and data that isn’t real time. Several say the data isn’t real time, and a few say it refreshes only overnight.
Before you sign, check three things. Confirm that your PMS version is supported and ask how often data syncs, since the vendor’s FAQ promises “real-time access” while reviewers describe a next-day refresh. Get the price, the contract term and the cancellation terms in writing; two 1-star reviewers describe contract and billing disputes. And ask for the business associate agreement (BAA) before any patient data moves.
Dental Intelligence at a glance
Pricing is on request, and the vendor describes Dental Intelligence as an add-on that connects to your existing PMS. We found no FDA listing under the vendor’s name, the vendor says it is HIPAA, SOC 2 Type 2 and PCI DSS compliant, and Capterra users rate it 4.6 out of 5 as of October 21, 2026.
| Vendor | Dental Intelligence (Dental Intelligence, Inc., Pleasant Grove, Utah, per the site’s footer) |
|---|---|
| What it does | Syncs with your PMS to add analytics and reporting, scheduling, patient engagement, payments and revenue cycle management, insurance verification and claims, and an AI receptionist |
| Who it’s for | Dental practices on a supported PMS; the vendor says more than 10,000 practices use it |
| Pricing | Pricing on request (checked October 21, 2026) |
| FDA status | No FDA listing found under the vendor’s name (searched October 21, 2026) |
| HIPAA / BAA | The vendor says it is HIPAA, SOC 2 Type 2 and PCI DSS compliant. The site footer links to a page titled “Business Associate Agreement,” which we did not save. |
| Integrations | PMS (FAQ): Open Dental, Open Dental Clinics, Eaglesoft, Dentrix, Dentrix Ascend, Denticon; the menu also lists Fuse. Other platforms: CareCredit, Mango, Reserve with Google, Swell |
| User rating | 4.6 out of 5 from 53 reviews on Capterra (checked October 21, 2026) |
| Data checked | October 21, 2026 |
What is Dental Intelligence?
The vendor describes Dental Intelligence as software that reads the data in your existing PMS and turns it into reports, goals and patient lists for your team, with patient texting and forms on the same data. In its words, it “syncs with your practice management software and runs quietly in the background,” then shows you where you stand and where to grow.
The vendor groups the platform into six areas: analytics and reporting, payments and revenue cycle management, scheduling, insurance verification and claims, patient engagement, and an AI receptionist that answers calls your team can’t. It also says you can “ask your practice’s data any question and get an answer in seconds.” The home page says it is “powerful enough to run your whole practice,” but the pages we saved don’t describe clinical charting, imaging or a patient ledger.
The home page’s numbers are the vendor’s own. It says the average practice increased revenue by $180k in its first year, with fine print saying that figure is “based on average 12-month results from a sample of ~3,000 practices using Dental Intelligence.” It also says it saves practices “hundreds of hours per month” and calls itself “the only end-to-end practice performance solution in dentistry.” The page gives no method for any of these beyond that one footnote.
The vendor’s own pages don’t agree on one detail. The home page FAQ lists six supported PMS systems, while the site menu’s integration list adds a seventh, Fuse. If you use Fuse, ask the vendor directly.
Key features
Dental Intelligence’s feature menu names 33 features, and most get no more than a name on the saved pages.
- Analytics: metrics and reporting, scorecards, Explorer, Morning Huddle and personalized goals, built from the data synced from your PMS
- Patient lists: Follow Ups, Recalls, Patient Finder, Quick Fill and Treatment Plans (named in the menu, not described on the saved pages)
- Scheduling: online scheduling, which the vendor says lets patients book around the clock, plus Reserve with Google
- Patient engagement: appointment reminders, two-way patient chat, mass communication, email marketing, voicemail drops, a patient portal, a patient mobile app, a loyalty program and review requests
- Intake: forms, consents, a kiosk and virtual check-in
- Payments and revenue cycle: payments with what the vendor calls flat-rate processing and no surprise fees, plus patient financing and a CareCredit integration
- Insurance: eligibility verification and claims processing, with a separate insurance claims login
- AI: an AI receptionist that the vendor says answers calls your team can’t, and a tool the vendor says answers questions about your practice’s data
- Team tools: team chat, a team mobile app, screen pops and LiveOps
- Swell integration: review management and a website chat widget inside the Dental Intelligence dashboard. The vendor says its users “see a 5x increase in online reviews” from automated post-appointment requests, with no source given.
Dental Intelligence vs. what a practice management tool should have
Dental Intelligence covers the reporting, patient communication, payments and insurance rows of our practice management checklist. Clinical charting, imaging, data migration and prices aren’t on its saved pages, and the vendor describes it as running alongside the PMS you already have.
Must have
| Feature | Status | Note |
|---|---|---|
| Scheduling | Listed | Online scheduling and Reserve with Google; your PMS keeps the schedule |
| Clinical charting (perio, restorative, treatment plans) | Not listed | Treatment plans are listed as a feature; no charting described |
| Insurance claims and eligibility | Listed | Eligibility verification and claims processing; one reviewer says eligibility doesn’t work for many carriers |
| Patient billing and payments | Listed | Payments, patient financing, CareCredit |
| Data migration from the current system | Not listed | The vendor describes a sync with your PMS, not a conversion |
| BAA offered / security and HIPAA information published | Partial | HIPAA and security pages published; footer links a “Business Associate Agreement” page we did not save |
Should have
| Feature | Status | Note |
|---|---|---|
| Cloud hosting (no local server) | Not listed | The FAQ mentions access “from wherever you may be” but not where the data is hosted |
| Imaging integrated or built in | Not listed | |
| Reporting and analytics | Listed | The core product; several reviewers say the data isn’t real time |
| Patient communication (reminders, texting) built in or integrated | Listed | Reminders, two-way chat, mass texts and email |
| Public pricing | Not listed | Pricing on request |
| Training and onboarding | Listed | The vendor mentions a library of learning resources and a support team; several reviewers praise onboarding |
Nice to have
| Feature | Status | Note |
|---|---|---|
| AI features (notes, charting, insurance) | Partial | AI receptionist and a question tool for practice data; no AI notes, charting or insurance tools described |
| Multi-location support | Partial | Open Dental Clinics integration; the Swell page mentions “single offices to large networks” |
| Open API / third-party integrations | Partial | Named integrations only; no API described |
FDA status and privacy
We found no FDA listing for Dental Intelligence. On October 21, 2026, we searched the FDA’s 510(k) database (applicant and device name “Dental Intelligence”) and its PMA database (applicant “Dental Intelligence”) through openFDA, and found no listing under the vendor’s name. No saved vendor page claims an FDA clearance.
On privacy, the vendor’s home page FAQ says Dental Intelligence is “HIPAA-compliant, SOC 2 Type 2 compliant, and PCI-DSS compliant.” Its security page says it follows the PCI Security Standards Council’s requirements as a Level 1 Service Provider, and that a Report on Compliance sits in its Trust Center. The HIPAA page says the company monitors its HIPAA compliance continuously through Drata, a compliance automation platform, and invites customers and prospects who want to review its HIPAA compliance reports to email [email protected]. We didn’t see the SOC 2 report, the PCI Report on Compliance or the HIPAA reports.
The site footer links to a page titled “Business Associate Agreement,” but we didn’t save that page, so we can’t say what it contains. Ask for the BAA in writing and read it before the sync starts.
Pricing
Dental Intelligence: pricing on request (checked October 21, 2026).
Pros (from user reviews)
On Capterra, Dental Intelligence gets the most praise for its analytics, its ease of use and its support staff, with many reviewers naming each. Several also like the patient texting, digital forms and follow-up lists. Keep the dates in mind: most reviews in our sample are from 2020 to 2022.
- Analytics and reporting get praise from many reviewers. Among them, reviewers describe tracking KPIs, comparing the month against goals and seeing their numbers without running reports in the PMS. A treatment coordinator in May 2025 calls the analytics “my favorite part.”
- Many call it easy to use or user-friendly.
- Many praise the support team, and a few mention an assigned rep who checks in on their progress.
- Patient texting, two-way chat, reminders and email or text campaigns get praise from several reviewers.
- Digital forms and paperless intake please several reviewers, and a few say the forms go straight into their PMS. Most of that praise comes from reviews that call the product Modento.
- Several say it integrates well with their PMS, naming Dentrix, Open Dental or Eaglesoft.
- Recall and follow-up lists help fill the schedule, several say. One reviewer in June 2023 says the office was booked out until October for hygiene.
- Setup, onboarding and training were easy for several reviewers.
- Several call it good value or say it cost less than the tool they left.
- A few like the Morning Huddle report, and one says the office uses it every day.
Cons (from user reviews)
The complaints about Dental Intelligence that come up most on Capterra are the cost and data that isn’t live: several reviewers call it expensive, and several say it doesn’t update in real time. A few describe sync problems with their PMS or slow answers from support. Two 1-star reviews describe contract and billing disputes.
- Several say the numbers don’t update in real time, and a few say they update only overnight or after 24 hours. One in July 2024 says a claim closed in Eaglesoft “still shows as open in DI, until the next day.” These complaints run from 2020 to 2025.
- Several call it expensive or say the monthly fee is high, though a few of them add that it is worth the cost.
- A few report PMS sync problems: forms that don’t fully sync with Dentrix or Eaglesoft, changes in Dentrix that take a long time to reach Dental Intelligence, or the product not working with their software for a long time after software changes.
- A few say support was slow or didn’t respond, and a few say they had to ask the vendor to build or change custom forms.
- Two describe contract and billing disputes. A July 2023 reviewer on a two-year term says the company kept charging their card after they switched software; a December 2025 reviewer says their contract has a blank renewal period and that they were overcharged.
- A few find the interface hard to use or the product complicated to learn. Two say there is so much information or so many features that it can be hard to find what you need.
- Two dislike having separate logins or platforms for analytics and patient engagement. The vendor’s login menu does show a separate “Analytics-only Login.”
- Single reviewers report that insurance eligibility doesn’t work for many carriers, that Morning Huddle data is inaccurate, that pages load slowly or logins fail, that preloaded reminders are too frequent, and that it can’t be used on a mobile phone.
Several reviews in the sample, all from 2020 to 2022, call the product Modento. The saved vendor pages don’t mention Modento, so we can’t say how it relates to what Dental Intelligence sells today. Capterra also marks most reviews in the sample as incentivized, and fewer than a third were written in 2024 or later.
Who it’s for
Dental Intelligence fits a practice that already runs Open Dental, Eaglesoft, Dentrix, Dentrix Ascend or Denticon and wants goal tracking, follow-up lists and patient texting on top of it, with someone on the team who will act on the numbers. One reviewer in July 2022 says that without a designated person to act on the data, it isn’t worth the cost.
If you need a new PMS with charting and imaging, the saved pages don’t describe either. If your team needs to see today’s numbers move during the day, note the complaints in the cons that the data isn’t real time. One reviewer in November 2024 says it was too much for their small practice and downgraded to something better suited. Whatever you decide, read the contract term, renewal and cancellation terms before you sign.
FAQ
Is Dental Intelligence a practice management system?
Not as the vendor describes it. The vendor says Dental Intelligence syncs with your existing PMS and adds analytics, patient communication, payments and insurance tools on top of it. The vendor lists Open Dental, Open Dental Clinics, Eaglesoft, Dentrix, Dentrix Ascend and Denticon in its FAQ, and its menu also names Fuse.
How much does Dental Intelligence cost?
Pricing on request (checked October 21, 2026). On Capterra, several reviewers in our sample call it expensive, and several others call it good value or say it cost less than the tool they left.
Is Dental Intelligence FDA cleared?
We found no FDA listing. On October 21, 2026, we searched the FDA’s 510(k) and PMA databases for the vendor’s name and found no listing, and the saved vendor pages don’t claim an FDA clearance.
Does Dental Intelligence sign a BAA?
The site footer links to a page titled “Business Associate Agreement,” but we didn’t save it, so we can’t confirm its terms. The vendor says it is HIPAA, SOC 2 Type 2 and PCI DSS compliant and offers its HIPAA compliance reports on request at [email protected]. Ask for the signed BAA before the sync starts.
Does Dental Intelligence update in real time?
Reviewers say no. The vendor’s FAQ promises “real-time access to patient information and analytics,” but several Capterra reviewers say it isn’t real time, a few say it refreshes overnight or after 24 hours, and one in January 2021 says it refreshes at midnight. Ask the vendor how often your PMS data syncs.
Does Dental Intelligence work with Dentrix?
Yes, the vendor lists Dentrix and Dentrix Ascend among its PMS integrations. On Capterra, several reviewers say it integrates well with their PMS, Dentrix included, while a few report problems such as patient forms not syncing fully with Dentrix or Eaglesoft. Ask for a demo on your own PMS version.
How this review was put together
We didn’t use Dental Intelligence. This review is built from four pages on the vendor’s site (home, HIPAA, security and the Swell integration page), a search of the FDA’s 510(k) and PMA databases through openFDA, and 53 Capterra reviews dated January 2020 to December 2025, all checked on October 21, 2026. We didn’t run a search for published studies for this review. Review themes were counted by hand from the review texts, and only reviews that state a point count toward it.
Sources
- Home page, Dental Intelligence, accessed October 21, 2026
- HIPAA page, Dental Intelligence, accessed October 21, 2026
- Security and Compliance, Dental Intelligence, accessed October 21, 2026
- Swell Integration, Dental Intelligence, accessed October 21, 2026
- openFDA device API (510(k) and PMA databases), accessed October 21, 2026
- Capterra reviews of Dental Intelligence, accessed October 21, 2026
